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Overview

“Hot balances” are ledger balances that perform high volumes of concurrent transactions. These balances can experience lock contention when using immediate processing (skip_queue: true), leading to transaction failures and poor user experience. This guide covers strategies for handling hot balances effectively in Blnk, ensuring reliable transaction processing even under high load.

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Understanding the problem

When multiple transactions target the same balance simultaneously using skip_queue: true, they must acquire distributed locks to maintain balance integrity. If a lock isn’t acquired, the transaction fails with a Failed to acquire lock error. This becomes problematic for hot balances that receive:
  • High-frequency payments from multiple customers
  • Batch processing operations
  • Real-time transaction streams
  • Popular accounts with frequent activity

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Solution strategies

The most reliable approach for hot balances is to use Blnk’s built-in queuing system:
Diagram showing concurrent transactions entering a queue system and being processed sequentially
1

Remove skip_queue parameter

When creating transactions for hot balances, omit the skip_queue parameter or set it to false. This routes transactions through the queue system.
Queue-based processing eliminates lock contention by serializing transactions for the same balance, ensuring all transactions eventually succeed without manual intervention.
2

Listen for webhook events

Set up webhooks to receive real-time updates when transaction status changes:Common webhook events:
  • transaction.applied - Transaction successfully processed
  • transaction.rejected - Transaction rejected (insufficient funds, etc.)
  • transaction.inflight - Transaction held in inflight state
3

Track transaction status

Alternatively, use the Search API to actively query transaction status via parent_transaction or reference:
{
  "q": "queued-transaction-id",
  "query_by": "parent_transaction"
}

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Option 2: Handle concurrency on your end

If you must use skip_queue: true for hot balances, implement your own concurrency controls to prevent race conditions:
Handling concurrency client-side
1

Implement sequential processing

Ensure transactions are sent one after another, not simultaneously. Avoid sending all transactions at once and instead process them sequentially to prevent lock contention.
Client-side concurrency management requires careful implementation and testing. Consider using the Blnk’s queueing system instead for better reliability.
2

Add retry logic

Implement exponential backoff for failed transactions. When a transaction fails due to lock acquisition, wait a bit before retrying to reduce contention.

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Option 3: Use intermediary balances

Introduce intermediary balances in your money movement map to reduce load on hot balances: Instead of: Customer balance → GL Balance Use: Customer balance → Customer hold balance → GL Balance
Diagram showing how to skip queues with intermediary balances while reducing lock contention errors
1

Create customer hold balances

Each customer gets their own hold balance that acts as a buffer. Create separate hold balances for each customer to isolate their transactions.
2

Process customer transactions immediately

Customer transactions can safely use skip_queue: true since each customer has their own hold balance, eliminating competition for locks.
3

Settle to GL balance via queue

Periodically settle hold balances to the main GL balance using queue processing to move pressure away from the GL balance. This reduces lock contention and improves performance.
Benefits of this approach:
  • Each customer gets their own hold balance, eliminating competition for locks;
  • Customer transactions process immediately for better UX;
  • GL balance receives fewer, larger transactions via queue;
  • Provides flexibility in processing high-traffic transactions.

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Need help?

We are very happy to help you make the most of Blnk, regardless of whether it is your first time or you are switching from another tool. To ask questions or discuss issues, please contact us or join our Discord community.
Tip: Connect to Blnk Cloud to see your Core data.You can view your transactions, manage identities, create custom reports, invite other team members to collaborate, and perform operations on your Core — all in one dashboard.Check out Blnk Cloud →